Refund policy

Returns & Refunds

We hope you love your AsFound purchase. If something isn't quite right, we're happy to help.

Returns

We offer returns within 30 days of delivery.

To qualify for a return under our 30-day policy, items must be unworn, unused and in their original condition.

To arrange a return, please email info@asfound.store with your order number before sending anything back.

Natural Dye Variations

Each AsFound cap is individually dyed by hand using natural materials. Variations in shade, colour depth and patina are an inherent part of the process and make each piece unique.

Natural dyes may also change or soften in colour over time and with exposure to sunlight and washing. Please follow the care instructions provided.

These characteristics do not affect your statutory rights if an item is faulty or not as described.

Return Postage

Customers are responsible for the cost of returning unwanted items. If an item is faulty or incorrect, we will arrange and cover the return postage.

Refunds

Once we have received and inspected your return, we will process any refund due to your original payment method.

Your Statutory Rights

For UK online purchases, you normally have the right to cancel an order without giving a reason within 14 days of receiving the goods. You then have a further 14 days to return them.

This right applies to eligible pre-orders as well as standard orders. You may also contact us to cancel an unshipped pre-order.

Nothing in this policy affects your statutory consumer rights, including your rights in relation to faulty or misdescribed goods.

For questions or return requests, please contact info@asfound.store